Security: For your peace of mind and safety we use Sage Pay for all credit card transactions on our web site. This ensures all credit card details are secure and encrypted which means your card details cannot be read by anyone else as it travels the internet. It is statistically safer to order over the internet using a secure connection than it is to give card details over the phone or in a restaurant. Please order with confidence.

Orders & Payment: After submitting your order and your payment has been cleared we will give you and your order our prompt attention.

 

Sharing the love promotion... We are sharing the love with new and old customers offering you £10 off when you spend £100 or more OR £5 off when you spend £50 or more. To take advantage all you need to do is enter the discount code at the checkot. Discount is not applicable to Dubarry products. Offer starts 11am Friday 3rd February and ends 9am Monday 13th February. If you receive any problems entering the discount code please contact the customer service team on 08456 436 544. 

 

Delivery Options

Free UK Mainland Delivery: is available on orders over £100. Any orders placed before 12 noon Monday to Thursday will usually be delivered within 24 hours, but please allow 2 to 3 days over the Christmas period for delivery due to increased volumes. Orders placed after noon Friday will be sent the following Monday.

 

UK Mainland: If your order is under £100 there will be a charge of £4.95 for delivery. Any orders placed before 12 noon Monday to Thursday will be delivered within 24 hours, but please allow 48 hours. Orders placed after noon Friday will be sent the following Monday.

All UK mainland orders will be dispatched on next day delivery via DPD and will require a signature. There is no need to wait in all day for your delivery, our courier will send you an email and text providing an hour slot on when your parcel will be delivered.

 

For both our delivery options we use a courier who will require a signature on delivery, please ensure someone will be available to sign for your delivery. Our courier will attempt to delivery your order 3 times, if after the third attempt they are unable to deliver, the order will then be returned to ourselves. for any orders returned to ourselves; we reserve the right to charge for the cost of re-delivery. 

Please note we deliver on working days only, we do not deliver on Saturday or Sunday. Where orders are placed at a weekend or on an Bank holiday, they will be treated as if received the morning of the next working day.

 
Cancellation
You are entitled to cancel your contract if you wish providing you act within 14 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please e-mail sales@countryfirstdirect.co.uk If your order has already been dispatched please follow our returns information.

 

Returns

Returns: If for any reason other than an exchange you wish to return an item you must include the original receipt in your parcel and quote your order number on the outside of your package. Upon safe receipt of your parcel we will arrange a refund in full less postage. Return your order to us within 14 days from receipt of order complete with covering letter and the original receipt. Returned goods must be unused, in a sale-able condition and in their original packaging with all labels still attached to the garments etc. If the labels are removed it will be assumed that you have entered into a contract with us and these goods cannot be returned for exchange or refund. Once we have received them back and after inspection we will arrange to either credit you or replace the goods with a different size or colour which ever you prefer. Certain products may need to be returned to our suppliers for inspection before a refund can be issued. If you are returning something because it does not fit or it is not suitable you will need to pay the postage cost to return it to us. All items are inspected thoroughly before dispatch by our manufacturers, our suppliers and ourselves. For your own protection you are advised to return the goods to us by an insured signed-for service (e.g. Royal Mail Recorded Delivery or Special Delivery).This not only provides proof of posting within the appointed time but will provide redress in case the package goes astray (it is the customer's responsibility to make any claim against the carrier under these circumstances) We are happy to provide copy invoices on request.       

 

Lost your returns form? Download it here
                         

Faulty goods must be returned in a clean condition, and goods returned to us in a dirty condition will be returned. We reserve the right to charge for a 2nd collection if the 1st one is unsucessfull or we have had to return the items back due to them arriving unsatisfactory condition.

 
Company Details: Country First Direct is a division of Thomas Bell & Sons Limited, Bigby Road, Brigg, North Lincolnshire, DN20 8RA. Thomas Bell & Sons Limited is a registered company in England with a company number: 1271192 VAT number: GB 288 4222 36

Terms & Conditions: If you continue to browse and use this website you are agreeing to comply and be bound by the terms and conditions of use which together with our privacy policy govern Country First Direct relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
• You may not create a link to this website from another website or document without Country first directs prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  
  
  Any other questions or you want some advice?
  
  Please contact our friendly customer service team on:
  
      Email: sales@countryfirstdirect.co.uk
      Phone: 0845 643 6544
  
  Customer services opening hours: Monday - Friday 8am until 5.30pm